Payment & Refunds

Payment

 

Upon checkout, several payment options are offered. Full payment is required before an order is filled and shipped. Payment options include:

 

PayPal: Shop and pay with the safety of PayPal. When selecting this option, you will be directed to PayPal's secure site and asked to log into your PayPal account or to set up a new PayPal account. Don’t want to set up a PayPal account; you can still pay with a credit card through their secure site without creating an account. No personal details are passed onto us other than the transaction amount and your delivery address.

 

Credit card: Credit Card Payments are available via the Wix platform by either Visa or Mastercard. Credit card details are not shared with Nourished Happy Soul.

 

Cancellations

 

We aim to fill orders within 24-72 hours. If you wish to cancel your order, please contact us as soon as possible. Once Shipping information has been generated but not dispatched, we can cancel the order and refund the cost of products less shipping. Once an order has been dispatched, we are unable to cancel the order
 

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Refund Policy

 

Nourished Happy Soul will abide by Australian Statutory Legal requirements in regards to products that are faulty. If you believe your product to be faulty please contact us with the details of the fault and any photos. 

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Any items that are to be returned will be assessed and will either be replaced or refunded accordingly. Refunds are issued on the cost of the product only and not any postage costs incurred.

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Refunds will be issued in the same manner in which the goods were paid. If the product was paid for with a Credit Card, you will need to provide the same credit card details for the refund. If you are unable to provide the same details, the refund will not proceed per Australian Legal requirements.

 

Refunds will not be offered on change-of-mind purchases or if you do not like the scent they ordered. Please ensure you read scent descriptions before purchasing.

 

In the event a parcel has an Authority to Leave when being delivered, items that are damaged, lost or stolen will not be refunded or replaced. Due to Australia's weather conditions, it is advised against requesting an Authority to Leave to prevent product damage.

 

Due to health and hygiene concerns, any bath and body products purchased cannot be returned or refunded if the seals are broken or damaged. Please be sure to read all ingredients listed in the description and contact me before purchase if you have any concerns or questions.
 

Gift Cards

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Gift card purchases are non-refundable.

 

Valid for three (3) years from date of issue.

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Gift card is not transferable or redeemable for cash.

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Redeemable at Nourished Happy Soul for goods and services not exceeding the remaining credit balance on this card.

 

Treat this card as cash; if it is lost, it will not be replaced.